APhA2017: Connect with patients and listen to their story (Pharmacist.com)

Thursday Mar 30th, 2017

Keynote speaker Leana Wen, MD, shared a statistic with the audience at the 2017 APhA Annual Meeting & Exposition in San Francisco during her address at the Second General Session. She said that 80% of the time, it’s the patient’s story that determines his or her diagnosis.

As pharmacists increasingly provide patient care services, listening to the patient is a significant part of how pharmacists and all health care providers can improve care.

“Ultimately, it’s about preserving the dignity and respect of people,” said Wen. “No matter how difficult your day has been, the work we do is bigger than each of us.”

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